Privacy Policy
Last updated: 11 Feb 2026
1. Who We Are
This website, www.abigailsofhenley.co.uk, is operated by Abigail’s of Henley (“we”, “us”, “our”).
We are committed to protecting and respecting your privacy. This policy explains how we collect, use and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy, please contact:
Email: [Insert Email Address]
Address: [Insert Registered Business Address]
2. What Personal Data We Collect
We may collect and process the following types of personal data:
Information You Provide Directly
• Name
• Email address
• Telephone number
• Billing and delivery address
• Payment details (processed securely via third-party payment providers)
• Account login details
• Information submitted through contact forms
Information Collected Automatically
When you visit our website, we may automatically collect:
• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referral source
• Cookie data
3. How We Use Your Information
We use your personal data to:
• Process and fulfil orders
• Provide customer support
• Respond to enquiries
• Manage your account
• Send order confirmations and updates
• Improve our website and services
• Send marketing communications (only where you have consented)
• Comply with legal and regulatory obligations
4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
• Contract – to fulfil orders and provide services
• Legitimate Interests – to improve our website and customer experience
• Consent – for email marketing and non-essential cookies
• Legal Obligation – to comply with tax and accounting requirements
5. Payment Information
We do not store or process full payment card details ourselves. Payments are securely processed by trusted third-party providers such as:
• Stripe
• PayPal
• Other integrated payment processors
These providers process data in accordance with their own privacy policies.
6. Marketing Communications
If you opt in to receive marketing communications, we may send you updates, promotions or news.
You can withdraw your consent at any time by:
• Clicking “unsubscribe” in any email
• Contacting us directly
We will never sell or rent your personal data to third parties.
7. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic.
We use:
• Essential cookies – required for website functionality
• Analytics cookies – to understand how visitors use our site
• Marketing cookies – only where consent is given
You can manage your cookie preferences through our cookie banner or browser settings.
For more information, please see our Cookie Policy.
8. Data Sharing
We may share your data with trusted third parties including:
• Payment processors
• Website hosting providers
• Email marketing platforms
• Analytics providers
These providers only process data on our behalf and under strict data protection agreements.
9. Data Retention
We retain personal data only as long as necessary to:
• Fulfil the purposes outlined in this policy
• Comply with legal, tax or accounting obligations
Typically, financial records are retained for 6 years in line with UK legal requirements.
10. Your Rights
Under UK data protection law, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)
You can contact the ICO at:
https://ico.org.uk
11. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.
However, no internet transmission is ever completely secure, and we cannot guarantee absolute security.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised “Last updated” date.